Terms & Conditions of Service

1. Definitions & Agreement

These Terms and Conditions constitute a legally binding agreement between you (the "Client" or "Customer") and KDK Cleaning Services Ltd ("KDK", "we", "us"), registered in England and Wales under Company Registration Number 16562147, with registered address at 61 Bridge Street, Kington, HR5 3DJ, United Kingdom.

By requesting a cleaning quote, submitting an online booking, or authorising our cleaning teams to commence work on your premises, you acknowledge that you have read, understood, and agreed to be bound by these terms.

2. Quotations & Booking Confirmations

• Bespoke Estimates: All estimates generated via our interactive 3D calculator or telephone consultation are based on standard domestic room proportions and ordinary wear and tear.
• On-Site Assessment: If a property requires extreme deep remediation, bio-hazardous sanitisation, or differs substantially from the specifications provided during initial quotation, our team reserves the right to adjust the quote upon physical inspection prior to commencing work.
• Booking Confirmation: A booking is formally confirmed once an agreed schedule has been acknowledged in writing (via email or SMS) by KDK Cleaning Services.

3. Pricing, Invoicing & Payments

• Fixed Transparency: We operate on transparent, agreed job pricing with no hidden travel surcharges across our serviced areas.
• Domestic Cleans: Payment is due upon completion of the clean or in advance via bank transfer or credit/debit card.
• Commercial Cleans: Commercial accounts are invoiced according to agreed corporate terms (typically Net 14 or Net 30 days). Late payments are subject to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Property Access, Water & Electricity Supply

To allow our specialists to conduct their work safely and thoroughly, the Customer must provide:

• Unrestricted access to the property at the scheduled arrival time (e.g. key safe combination, concierge access, or presence of the client).
• Uninterrupted running hot water and electricity supply. If water or electricity is disconnected, our team cannot perform deep extraction cleaning or steam processes.
• For End of Tenancy Cleans: All personal belongings, rubbish, and tenants' effects must be cleared from rooms, cupboards, and refrigerators prior to team arrival unless rubbish clearance was explicitly contracted.

5. Cancellations & Rescheduling

• Cancellations made with more than 48 hours notice will receive a 100% refund of any deposit paid.
• Cancellations made within 24 to 48 hours may incur a 30% late cancellation administrative fee.
• If our cleaning team arrives at the scheduled property and is unable to gain access (lock-out) after 30 minutes, the customer will be billed 50% of the scheduled clean value.

6. 48-Hour Re-Clean Satisfaction Guarantee

We take immense pride in our quality standards. For all End of Tenancy and One-Off Deep Cleans, we provide an ironclad 48-Hour Re-Clean Guarantee:

• If your landlord, inventory clerk, or letting agent flags any cleaning item on the initial checkout report that falls within the contracted checklist, notify us within 48 hours of service completion.
• Our team will return to re-clean the disputed areas 100% free of charge.
• This guarantee applies to the condition of surfaces cleaned by KDK and does not cover damage caused by ongoing building trades or subsequent tenant re-entry after our job sign-off.

7. Public Liability Insurance & Claims

• KDK Cleaning Services Ltd maintains active comprehensive Public Liability Insurance covering property damage caused by accidental negligence during service delivery.
• All our cleaning operatives undergo comprehensive background screening (DBS identity checks) and certified COSHH Training for Cleaners (RoSPA Assured / CPD Certified).
• Any suspected damage must be reported in writing with photographic evidence within 24 hours of service completion to facilitate prompt insurance assessment.